711 Gloves & Garments

Customer Services


PRODUCTS CATEGORIES
 

 Customer Services

We operate no fuss and very simple return policy:

(i) We aim to deliver you the best possible quality products and always ensure at dispatch point that the products, subject to dispatch, meet the high manufacturing standards. If you are still not completely satisfied with your purchase; simply return the product(s) to us in their original condition within 14 business days of receipt. Please ensure you contact us in writing by email or by post prior to returning the item and provide your reason(s) for the return and do not send them back until you hear from us. If you received faulty/damaged product(s), please contact us in writing within 7 business days to discuss replacement or refund. Unless the product(s) has manufacturing faults, we will issue a refund after deducting original shipping costs. Refund will be processed within 2 weeks following the receipt of product(s).

(ii) We cannot accept returns of regalia that has been customized and manufactured as per customer’s special order, unless manufacturing defects that has deemed the item unfit for use, damaged or not according to your specification Where possible we will replace the item, or refund money where appropriate. For example, while placing your order for Apron badges, Provincial/Grand aprons or collar jewels please make sure that mention the correct “Rank” and “Province” required by you. The cost of returning the item to us is your responsibility in all circumstances.

(iii) The item is your responsibility until it reaches us. We cannot accept responsibility for items lost in the postal system whilst in transit back to us. We recommend that you return the goods packed appropriately using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility in all circumstances.

(iv) Please ensure you contact us in writing by email or by post prior to returning the item and provide your reason(s) for the return. We will respond you within 24 hours. Our email address is info@glovesngloves.com

 

 

Privacy Policy

 

What is your privacy policy?

We are committed to protecting your privacy, while providing you with the best service available. Our privacy policy sets out how we will deal with the information we receive about you and is subject to the conditions of use.

By using this site, you agree that you do not object to us contacting you for any of the reasons outlined here and that you do not consider this to be a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.  Is it safe to order online?

 

www.glovesngloves.com/shop  is secure

We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www. glovesngloves.com/shop  in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

What information do you collect and how do you obtain it?

We collect information from you when you register on our site and when you make a purchase from us (Personal Information). We use your Personal information to:

Process your orders

contact you if there are any queries in relation to your orders for statistical purposes to improve this website and its services to you to administer this website  if you agree, to tell you about products or special offers that we think may be of interest to you.

In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time what pages were viewed, and the IP address of the visitor. We use this information to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.

Do you share my personal information?

We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law. We will not provide your Personal Information to any third party for mailing or marketing purposes.

 

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Delivery Information

 

“We recommend that you mention your delivery deadlines during check-out while placing an order so we can keep track to deliver within your required time frame”

All products will be shipped within 4 business days (subject to stock availability) except the following products which we manufacture upon receiving order and these can take 1 to 3 weeks (19 days for International orders) for delivery.

Apron Badges | Provincial Collar Jewels | Grand Rank Aprons | Masonic Gauntlets / Motorbike Gloves, Suits, Jackets / Weight Lifting Belts

We replenish Out of Stock products within 2 weeks. If we are unable to deliver your order within reasonable timescale, we will contact by email / Cell Phone , to inform you for expected time delays. We use Royal Mail,  DHL , UPS & Interlink Express as our shipping options.

It is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.  It is the customers’ responsibility to comply with any specific import law at the product destination and to pay any import duties or local taxes.

 

Privacy Policy

 

What is your privacy policy?

We are committed to protecting your privacy, while providing you with the best service available. Our privacy policy sets out how we will deal with the information we receive about you and is subject to the conditions of use.

By using this site, you agree that you do not object to us contacting you for any of the reasons outlined here and that you do not consider this to be a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.  Is it safe to order online?

 

www.glovesngloves.com/shop  is secure

We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www. glovesngloves.com/shop  in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

What information do you collect and how do you obtain it?

We collect information from you when you register on our site and when you make a purchase from us (Personal Information). We use your Personal information to:

Process your orders

contact you if there are any queries in relation to your orders for statistical purposes to improve this website and its services to you to administer this website  if you agree, to tell you about products or special offers that we think may be of interest to you.

In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time what pages were viewed, and the IP address of the visitor. We use this information to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.

Do you share my personal information?

We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law. We will not provide your Personal Information to any third party for mailing or marketing purposes.

 

 

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